• Purchase Terms
• Payment Terms
• Terms and Delivery Charges
• Return Right
• Warranties
• Privacy
• Complaints
• Applicable Law
Proposal description and Customer information
Jakala eBusiness, with registered office in Milan, via C. Tenca 14, VAT no. 05619950966, is holder of www.shoptrudi.com. The initiative consists of an online sale created for Shop Trudi registered users. The products listed are provided by Jakala eBusiness.
In compliance with articles 50 and following of the Legislative Decree no. 206/2005 of the italian law ,here are listed the Terms of Sales related to the activity, such as products features and prices, delivery costs, payment Terms, delivery terms, as well as all terms about the replacement of items, the return rights.
Acceptance of General Sale Conditions
1. The contract between Customer and Jakala eBusiness should be intended agreed with the acceptance, even partially, of the purchase order by Jakala eBusiness. This acceptance should be considered tacit if not differently communicated to the Customer. By submitting an order following the established Terms, the Customer unconditionally accepts and undertakes to observe the provisions of General and Payment Terms here following pointed out.
2. At the end of the purchasing online procedure, the Customer must print, save or better keep an electronic copy of the current General Sale Conditions, in accordance with the articles 50 and following of the Legislative Decree n. 206/2005 on Distance Sales.
Purchase Terms
3. The Customer may purchase only those items listed on the Jakala eBusiness online catalogue, available on http://www.shoptrudi.com, as described on the product page. It is understood that the image shown on each product page may not correspond to the real products in terms of colour, dimensions, and optional items indicated in the picture. Therefore, all information supporting the purchasing process should be intended as simply general information not related to the real features of each item.
4. Jakala eBusiness will send a purchase order receipt e-mail to the e-mail address pointed out by the Customer. This confirmation message will contain date, dispatching time and the “Customer Order Number”; this latter will be used for any future communication to Jakala eBusiness. The message summarizes all data inserted by the Customer, committing himself to verify their accuracy and communicating promptly any corrections according to the modalities indicated in the current document.
5. Jakala eBusiness guarantees a prompt communication to the Client in case of rejected acceptance of the purchase order.
Payment Terms
6. Credit Card
The payment system currently accepts Credit Card such as Mastercard and Visa, PostePay included, with the exception of Visa Electron Credit Card not enabled for online payment. In case of payment by Credit Card, concomitantly to the ending of the online transaction, the reference Bank will authorize the crediting for the amount corresponding to the purchase made.
In case of cancellation of the order whether from Customer’s request or by the rejection of it by Jakala eBusiness, this latter will require the cancellation of the transaction. For some type of Credit Card, cancellation Terms depend exclusively on the banking system. In no case, after the cancellation of the transaction, Jakala eBusiness could be responsible for any damages, direct or indirect, caused by the delay for non-refund of the amount paid by the banking system.
Jakala eBusiness reserves the faculty to require to the Customer integrative information, such as home telephone number, a certification copy confirming the real holder of the Credit Card. Without the requested documents, Jakala eBusiness reserves the faculty to decline the purchase order.
During the purchase order process, Jakala eBusiness is in no case able to memorize any Customer Credit Card information sent to the Bank managing the transaction by an encrypted protected connection system. Jakala eBusiness has no electronic storage to keep this kind of data. Therefore, in no case Jakala eBusiness could be responsible for any illegal and fraudulent Credit Card use by a third party on payment of the purchased product.
7. Advanced Bank Transfer
In case of payment with advanced Bank Transfer, the shipment of the ordered items will be executed on crediting of the amount due on the Jakala eBusiness current account.
The confirmation of the Bank Transfer, CRO included, must be received by Jakala eBusiness not later than 3 working days from the order acceptance date.
Beyond this expiry date, the purchase order will be automatically cancelled.
The customer must execute a Bank Transfer corresponding to the amount specified on the transaction indicating the following data:
- Registered holder: Jakala eBusiness Srl, via C. Tenca, 14 - 20124 Milano
- Bank reference: Banca Sella
- IBAN IT28 Q 03268 01605 052850880051
- Description: Order number indicated on the confirmation page and e-mail confirmation order
8. Cash on Delivery (available only for deliveries in Italy)
In case of purchase cash on delivery, a further fee clearly indicated on payment selection will be added to the total amount. The payment must be exclusively performed as follows:
- cash or
- banker’s cheque registered to “TNT Global Express”
If the cash on delivery value is superior to the maximum amount accepted by the courier, Jakala eBusiness will require the exceeding amount by Banking Transfer.
Terms and Delivery Charges
9. Jakala eBusiness may accept only those orders that must be shipped in the countries listed on the web site.
10. For each order Jakala eBusiness will issue an invoice document for the shipped materials, sending it to the address indicated on the registration, according to the art. 14 of the Legislative Decree 445/2000 and D.Lgs 52/2004. All information provided by the Customer on the order is valid for the invoice issuing. After the issuing no change is admitted.
11. Delivery costs will be charged to the customer and they are clearly indicated in the final check-out page.
12. The availability of the products offered for sale is limited to the stock, which validate the offering itself. If an item is out of stock, even temporary, Jakala eBusiness may exercise the right to decline the purchase order request sending a formal communication by e-mail, indicating the availability of any substitutive products. In case of non-substitution, Jakala eBusiness will refund any paid amount by 30 days from the purchase order transmission date.
The shipment will be executed as soon as possible, generally in 5 working days. Anyway Jakala eBusiness undertakes to respect 30 days as maximum shipping time, except for circumstances beyond its control. Time shipping is estimated from the day in which Jakala eBusiness receives the payment. For a delay beyond 30 days, the Customer will be informed about the new expected delivery date.
13. Except for clear indication by our Customer Service, the delivery should be intended in the street. On delivery by the carrier, the client must check:
- right number of items delivered, corresponding to what indicated on the waybill received in advance via e-mail;
- undamaged packing, wet or any way altered, also about closing materials (adhesive tape, iron band)
Any damage to the packaging and/or to the product, or the lacking of items, and any other indication, must be promptly contested indicating the note “CONTROL RESERVE” on the carrier delivery receipt.
Signing the carrier waybill, the Customer could never contest the external characteristic of the shipped packages.
Any problems related to packaging integrity, the correctness of number and product typology received must be declared in 8 working days from the delivery date via e-mail to info@shoptrudi.com.
14. The order is automatically cancelled in case of failed collection within 5 working days of the unclaimed goods in the storerooms of the carrier, due to repeated impossibility to deliver to the address specified by the Customer when ordering. In these circumstances Jakala eBusiness will refund the amount received for payment except for the expenses sustained for the failed delivery.
Return right
15. According to articles 64 and 65 D.L. 206/2005, if the Customer is a consumer (that is an individual person for purposes not related to their own professional activity), he may exercise the right to return for any reason from purchase contract, without any explanation or penalty, except for those products for whom this right is not expected (comp. art. 55 D.L. 206/2005) and for what indicated in the following paragraph 17.
16. The Customer may exercise the return right sending a formal communication to Jakala eBusiness in 10 working days from the delivery date. This communication should be sent as follows:
- Registered letter with advice of delivery to:
Shop Trudi
c/o Jakala eBusiness Srl
Via C. Tenca 14
20124 Milano
- Sending a telegram, fax or e-mail by the above mentioned term of 10 working days, which must be absolutely followed by related registered letter with advice of delivery within the following 48 hours.
Once received this communication, Shop Trudi Customer Service will promptly inform the Customer about the return instructions of the product, which must be sent to Jakala eBusiness within 10 days from the authorization date.
NOTICE: No returned items will be accepted without Jakala eBusiness authorization to return
17. The return right implies the following conditions:
- This right could be applied only to the product in its entirety; it is impossible to exercise the withdraw only for a part of it (i.e. accessories);
- The product must be undamaged and returned inside its original pack with all its components (packaging and any documents or accessories included, such as manuals, etc.); in order to avoid any damages to the original packaging we invite you, if possible, to put it into another box with the label provided by Jakala eBusiness indicating the Return Authorization Code (RMA); please avoid to put other labels or adhesive tapes directly onto the original package.
- According to the law, the return expenses will be charged to the Customer;
- The customer will be responsible for the shipment until the delivery notification of the order at Jakala eBusiness warehouses.
- In case of damages deriving from the transport, Jakala eBusiness will promptly inform the Customer by 5 working days from the receipt of the products at its warehouses. This communication will permit the Customer to denounce the commissioned the courier in order to obtain the refund for the value of the item (if insured). In this case the product will be at the Customer disposal for the return and the withdrawal request will be cancelled.
- Jakala eBusiness will never be responsible for any damage, theft or loss of the products returned by non-insured shipment.
- On the arrival at our warehouses, the product will be examined to verify any damages or tempering not deriving from the transport. If the original package is ruined, Jakala eBusiness will keep a percentage on the refund due up to 10% for restoration expenses.
18. By 30 days from the delivery at our warehouses, Jakala eBusiness will refund to the Customer the entire amount already paid, except for restore expenses for checked damages to the original packing, writing off the amount charged on Credit Card or refunding it by Bank Transfer. In this case, the Customer should promptly provide his bank details to receive the refund. (IBAN code of the Invoice Registered Holder)
19. The return right totally lapses if the integrity of the product is ruined (pack and/or contents) and at this purpose Jakala eBusiness will verify:
- lacking of external pack and/or any original insider packing;
- lacking of essential components of the product (accessories, manuals, etc.);
- product damaging deriving from any other event different from transport;
In case of lapse of the return right, Jakala eBusiness will inform the Customer via registered letter with advice of delivery; the product will be available for the Customer at the Jakala eBusiness warehouse for 30 days from the sending date of the registered letter. After this term, the product will be eliminated without any further notice.
Warranties
20. For each product sold by Jakala eBusiness there is both a conventional producer warranty and a 24 month warranty covering any deficiency in conformity, according to the articles 128 and following of the D.Lgs. no. 206/2005. To validate these warranties, the Customer must keep the invoice (or DDT) received.
21. The conventional warranty of the producer is provided according to the terms indicated in the documents inside the package. If the Authorized Assistance Centre verifies a deficiency not covered by this conventional warranty, any expenses for restoration and control required will be charged to the Customer, along with transport expenses whether sustained by Jakala eBusiness.
22. The 24 month warranty, according to the articles 128 and following of the D.Lgs no. 206/2005, is applied to the product showing a deficiency in conformity, provided that the product is used in the right way, according to his commercial use and to what indicated in the related attached technical documentation. This warranty is reserved to the private consumer (individual person purchasing the products for purposes not related to their own professional activity). In case of deficiency in conformity, Jakala eBusiness will restore the product by repairing/replacing it, reducing the price or proceeding with contract resolution, with no charge for the Customer. If the Authorized Assistance Centre verifies a deficiency according to the articles 128 and following of the D. Lgs. no. 206/2005, any expenses for restoration and control required by the Assistance will be charged to the Client, along with transport expenses whether sustained by Jakala eBusiness.
23. The replacements in case of DOA (Dead on Arrival) will be executed only if clearly expected by the producer. Replacing and repairing time depends only on the policy settled by the producer.
24. If for any reason, Jakala eBusiness should not be able to return to the Customer a product under warranty (restored or replaced), at its own discretion it could proceed to the refund of the amount paid or to the replacement with a product whose features could be equal or superior to the product returned.
25. Jakala eBusiness will not be considered responsible for any delay about restoration or replacement.
26. If warranty covers the product’s replacement, the Customer should return the item in its original package with all its elements (packing and any documents or accessories, such as manuals, etc.); in order to avoid any damages to the original packing we invite you, if possible, to put it into another box; please avoid to put any labels or adhesive tapes directly onto the original pack.
Privacy
27. The holder of the data handling is Jakala eBusiness, Via C. Tenca 14 – 20124 Milan
Complaints
28. For any complaints and further information please contact:
Jakala eBusiness
Via C. Tenca 14
20124 Milano
E-mail: info@shoptrudi.com
Applicable Law
29. The sale contract between the Customer and Jakala eBusiness is understood as concluded in Italy and subjects to the Italian law. Regarding the solution of any legal controversies deriving from the conclusion of the current Distance Sale Contract, the territorial jurisdiction is the court of justice of the Customer’s residence if he is a consumer; in any case the place of jurisdiction is only the Court of Justice of Milan.
